Frequently Asked Questions

Yes. All the standard sizes listed on our website ship already assembled, unless stated otherwise. Custom sizes may need to ship unassembled. Those orders need to be placed by email. See below for more information about unassembled frames. If an order contains multiple packs of the larger standard sizes such as 36x36", we may be able to ship them unassembled. Please email us to ask.

You'd order the same size frame as your artwork. So if you have a 12x12" painting, you'd order a 12x12" frame. We customarily add about 1/8" wiggle room to all our frames. Most of our frames add about an inch to the canvas/panel, so that a 12x12" frame will have outer dimensions approximately 13x13".

A frame's “rabbet” specifies the maximum depth of the artwork that will fit in that frame and be flush with the front/top of the frame. So if you have a 1.5” deep canvas, you’d order a frame with a 1.5” rabbet. Depending on the frame color or finish you prefer, that’d be either a 2” deep frame or a 2.5” deep frame. If your canvases are 3/4” deep, then you need to order frames with a 3/4” rabbet. Depending on the color/finish that’d be either a 1.25" deep or a 1.5” deep frame.

We normally don’t sell our standard sizes unassembled. There are two exceptions: One, the order also contains large custom sizes like 36x48” and 48x60”. Two, the order is for multiple packs of our largest standard sizes, such as 30x40" and 36x36". Please email us the details to ask if your order qualifies. We're eager to help you save on shipping so will make every possible accommodation.

Yes. Almost all our frames come with metal brackets and screws with which to attach your canvas/panel to the frame. Two frame styles do not come with hardware: Panel Frames and Strip Frames with a 5/16" rabbet. Those frames are meant for thin panels that will not take a screw. To attach your panels to those two styles of frames you will need either glue or double-sided tape or velcro circles or tape. We do not include any hardware.

 

Our brackets don’t work for every kind of canvas and panel.

 

If you would like to order different sizes, here is a good source:

 

For L-bracekets, https://888mfgcorp.com/search.aspx?find=L+brackets

 

and for offset-clips, https://888mfgcorp.com/canvasoffsetclips.aspx

 

They have a large selection and ship fast.

 

If the quantities on 888mfg.com are too large, you can look on Amazon. There are many different sizes of L-brackets on there, including ones that are not symmetrical.

You can use our floater frames with thin panels. (More info below). But you may also want to consider our “Panel Frames” . Those are meant specifically for thin panels. The website has diagrams of the moulding’s exact profile and how the artwork goes in the frame.

 

To attach your panels to these frames you will need either glue or double-sided tape or velcro circles or tape. We do not include any hardware. If you want to use glue, the choice of glue will depend on the material of your panels. Wood glue should be a good choice for most anything, including paper. E6000 Adhesive is another good choice. For foam core and other such lighter materials, we use ATG tape. You may be able to use other kinds of double-sided tape as well. Home Depot and Michael’s both sell some strong and thin, two-sided tapes that will work nicely. Finally, some customers report good results with velcro circles and tape you can buy at craft stores. Some customers are using a product called “Elmers Poster Tack” to attach their panels into the frames. It’s easy to use and totally re-usable.

 

You may also like our "Strip Frames" with the 5/16” rabbet; they’re here

 

Now for the floater frames… We have a lot of customers who are putting relatively thin panels in our 1.5” deep floater frames. There are several options; they all boil down to somehow propping the panels up by putting some sort of shim/riser in the back. You simply need to prop up your artwork from the back with some cardboard, or foam-core, or wood. Small triangles in the corners will be enough. Once you have the desired height, then, depending on the method you used and your preference, you can then attach the artwork to the panels with glue, double-sided foam tape, or even one-sided tape that's wide enough to stick both to the back of your artwork and to the inside of the frame. You'll need to get a little creative.

 

Here is one customer’s inventive solution: http://robinrosenthalart.blogspot.com/p/blog-page_16.html

For 1/2" or 5/8” deep canvases or panels, you’d have to order frames with a 3/4” rabbet. Depending on the color/finish you prefer, those frames would be either 1.25” or 1.5” deep. Your 1/2" or 5/8” artwork would sit a little low in those frames because they’re designed for 3/4” deep artwork to be flush with the top of the frame. You may be ok with that recessed look. If you’re not, and would rather the canvases be flush with the front of the frame, you’d simply put some sort of shim/riser between your canvas and the frame before attaching the canvas. We would suggest using cardboard or foam-core. Small cardboard triangles, one in each corner, works nicely. You can also use thin strips of double-sided foam tape.

For 7/8" (or 1", or 1.25") deep canvases or panels, you’d have to order frames with a 1.5” rabbet. Depending on the color/finish you prefer, those frames would be either 2” or 2.5” deep. Your 7/8" (or 1", or 1.25") artwork would sit a little low in those frames because they’re designed for 1.5” deep artwork to be flush with the top of the frame. You may be ok with that recessed look. If you’re not, and would rather the canvases be flush with the front of the frame, you’d simply put some sort of shim/riser between your canvas and the frame before attaching the canvas. We would suggest using cardboard or foam-core. Small cardboard triangles, one in each corner, works nicely. You can also use thin strips of double-sided foam tape.

None of our frames will fit artwork more than 1.5” deep. Canvases or panels more than 1.5" deep will stick out of our frames. We are unable to change the profile of the moulding to accommodate deeper artwork. 1.5" is our maximum rabbet.

We have two kinds of black floater frames. The 1.5” and 2.5” deep ones have one kind of finish/paint, and the 1.25” and the 2” deep ones, another. The 1.5” and 2.5” deep ones have a satin finish; the wood grain is visible under the paint. The the 1.25” and the 2” deep ones have a matte/eggshell finish; you can’t see the wood grain under the paint. The profiles of the two are also slightly different. For exact dimensions, please look at the diagrams on their respective product pages.

We have four kinds of natural wood frames.  They are not stained or finished in any way, just lightly sanded.

 

The Doug Fir is reddish in color, typically grainy, and the warmest, most rustic wood we carry. It's also the most variable in appearance from stick to stick.

 

The Maple is the lightest and most muted of our woods. It's less grainy than the Doug Fir and also more consistent in appearance from stick to stick. The Maple is a harder wood.

 

The White Oak is a darker than the Maple; the Walnut is darker still. Neither is grainy. Both are quite consistent in appearance from stick to stick.

 

The Walnut and White Oak look especially good when oiled.

You don’t really have to do anything to them. You are of course welcome to treat them as you like. They're lightly sanded, with no coating of any kind. If you want simply to protect the wood and to enhance the color and grain, we have many customers reporting success with products like Danish Oil, Watco Oil, Surfix festool oil, Feed-N-Wax Wood Preserver, Minwax wood conditioner and sealer, Daddy Van’s Furniture Polish, and Varathane natural stain. Our only recommendation is to try out the technique first on an inconspicuous part of the frame (inside back). We can include some scraps of the moulding for you to experiment with. Just put a note in the comments field at checkout asking for some.

If you want to use our 1.5" deep panels with our floater frames, you'd need to pair them with frames with a 1.5" rabbet. The panel would be flush with the top/front of the frame. If you'd rather the panel be a little recessed, we can make them 1-3/8” deep instead of 1.5". The price is the same. You'd order those simply by putting a note in the comments field at the end of checkout saying, "Please make these panels 1-3/8" instead of 1.5" deep."

We normally ship within 5-7 business days after the order is in, from Los Angeles with FedEx ground or GLS. We will email you the tracking number when the order ships.

We may be able to. It depends on your order and how quickly you need it. We may charge a rush fee. Please email us at info@CanvasPlace.com for more info.

You can find out the cost of shipping for any order on the website BEFORE you are prompted for payment. Just fill your cart and start standard check-out. You’ll be asked to enter your shipping address. On the next screen, you will see the shipping before you are asked for your credit card info.

 

We charge actual shipping (from Los Angeles) based on size, weight, and address. Unlike other vendors that hike up the product prices to hide the shipping, we price the products as low as we can and then charge actual shipping. For customers who are far away from Los Angeles, shipping can be very expensive, especially for large sizes.

 

If you're ordering multiple packs, especially of larger sizes, you may encounter an inordinately large shipping amount (in the neighborhood of $400 sometimes). That happens when the order exceeds certain size/weight thresholds. Rates jump up disproportionally. Try removing one or more of the packs. Shipping will often drop dramatically. You can then place 2 or more separate orders.

 

If you don't see a shipping amount at all (only pick-up), that means our shipping calculator failed, not that shipping is free. That happens when the order exceeds certain size/weight thresholds. The shipping calculator blows up. Try removing one or more of the packs until shipping is once again visible. You can then place 2 or more separate orders. Please don't place orders that don't show shipping. To get a shipping quote, please email the details of your order and address to info@CanvasPlace.com.

 

Please don't place orders that don't show shipping. To get a shipping quote, please email the details of your order and address to info@CanvasPlace.com.

 

If you're unsure about anything related to shipping rates, please email the details of your order and address to info@CanvasPlace.com.

We charge actual shipping (from Los Angeles) based on size, weight, and address. Unlike other vendors that hike up the product prices to hide the shipping, we price the products as low as we can and then charge actual shipping. For customers who are far away from Los Angeles, shipping can be very expensive, especially for large sizes.

 

If you're ordering multiple packs, especially of larger sizes, you may encounter an inordinately large shipping amount (in the neighborhood of $400 sometimes). That happens when the order exceeds certain size/weight thresholds. Rates jump up disproportionally. Try removing one or more of the packs. Shipping will often drop dramatically. You can then place 2 or more separate orders.

 

If you don't see a shipping amount at all (only pick-up), that means our shipping calculator failed, not that shipping is free. That happens when the order exceeds certain size/weight thresholds. The shipping calculator blows up. Try removing one or more of the packs until shipping is once again visible. You can then place 2 or more separate orders. Please don't place orders that don't show shipping. To get a shipping quote, please email the details of your order and address to info@CanvasPlace.com.

 

Please don't place orders that don't show shipping. To get a shipping quote, please email the details of your order and address to info@CanvasPlace.com.

 

If you're unsure about anything related to shipping rates, please email the details of your order and address to info@CanvasPlace.com.

 

We may be able to accommodate requests for shipping methods other than FedEx and GLS, such as UPS or USPS. Please email the details of your order and address to info@CanvasPlace.com.

No. We always charge for shipping, no matter how large the order. If you don't see shipping added to your total at the end of checkout, that means our shipping calculator failed, not that shipping is free shipping. Please don't place orders that don't show shipping. To get a shipping quote, please email the details of your order and address to info@CanvasPlace.com.

No. Shipping with your label would mean you'd be responsible for filing a claim if the package got lost or arrived damaged. Replacements would have to wait the resolution of the claim and may delay your receiving the order.

Yes. For a shipping quote, please email the details of your order and address to info@CanvasPlace.com.

Yes, but the cost is almost always prohibitively high. For a shipping quote, please email the details of your order and address to info@CanvasPlace.com.

Yes. You are most welcome to pick up orders from our shop. Our address is 140 E. 162nd Street, Gardena, CA 90248. We're open for pick-up Monday thru Friday, 7am-3:30pm. Your order would be ready for pick-up within 5-7 business days. There are two ways to place pick-up orders: One is by email: Just email the details of your order to info@CanvasPlace.com . We will give you a quote and payment options. The second is on our website: Just place the order at CanvasPlace.com and put a note in the comments field (on the last page of check-out) saying, "I will pick up this order in person. Please remove the shipping from the total before you charge my credit card." We will email you when the order is ready in about 5-7 business days.

No, but you are welcome to visit our shop to see samples or to pick up orders. To see samples or to discuss product options, please email us at info@CanvasPlace.com to set up an appointment. To pick up merchandise, pleaes see the answer above.

We don’t charge sales tax unless you’re in California. If you're a re-seller in California, please create a customer account on our website and email us a copy of your CA resale certificate. We will then designate your account as being tax exempt. You can then place your orders on the website without sales tax.

If you're a re-seller in California, please create a customer account on our website and email us a copy of your CA resale certificate. We will then designate your account as being tax exempt. You can then place your orders on the website without sales tax.

We don’t offer wholesale accounts or pricing. Nearly all our customers are professional artists. That’s why we sell only in bulk. Our pricing already reflects those two facts. If you are thinking about placing a large order, you should email us. We’ll work out the most economical shipping and make sure you get the best deal available.

We don’t offer a professional or bulk discount. Nearly all our customers are professional artists. That’s why we sell only in bulk. Our pricing already reflects those two facts. If you are thinking about placing a large order, you should email us. We’ll work out the most economical shipping and make sure you get the best deal available.

Yes. We’d charge $5 per corner sample, plus shipping. Please email us what you’d like samples of and your shipping address for a quote. Alternatively, we can include up to 3 samples with your next order, free of charge. Just put a note in the comments field at the end of check-out saying, “Please send me corner samples of [A], [B], and [C]. I understand that I can get 3 samples free of charge."

You can mix colors for any size, with the possible exception of 36x36”, 30x48”, and 24x60", provided the order is for a pack of the most expensive color in the pack. So, for example, you could buy a 6 pack of 11x14” gold frames and ask us to send 3 gold and 3 Doug fir. The items being substituted must not be more expensive than the ones they are replacing. You would do that by putting a note in the comments field at the end of check-out about the exact mix of colors/finishes in your pack. In the case of color substitutions for 36x36”, 30x48”, and 24x60", we may be able to accommodate you. It depends on the particulars. Please email us to confirm.

You may be able to. It depends on the size of the order and on whether or not the particular combination of sizes can be packaged easily for safe transit. Please email us first to make sure the combination you have in mind is doable.

We first ask the carrier (FedEx or GLS) to trace the package. That normally takes a couple of days. Once FedEx deems the box "lost", we send replacements.

We are not responsible for stolen packages. We will file a claim with FedEx on your behalf but do not guarantee that they will honor the claim.

You would need to email us within 15 days of delivery, photos of the damage and of the box, especially signs of trauma to the box in transit. We usually send replacement and a return label for the damaged frames.

We never issue coupons or have sales or ship for free. Everything is the same price, every day, for every one. If you are thinking about placing a large order, you should email us. We’ll work out the most economical shipping and make sure you get the best deal available.

We never have sales or issue coupons or ship for free. Everything is the same price, every day, for everyone. If you are thinking about placing a large order, you should email us. We’ll work out the most economical shipping and make sure you get the best deal available.

We do not. Word of mouth is our only way of marketing. We'd love it if you told your friends about us.

We sell singles only when they are part of a larger order comprising several frames. If that’s your situation, then please email us the entire list of frames you’d like to order, along with your shipping address, for a complete quote. If you purchase a 3 or 6-pack (as the case might be for the particular size), you can request us to mix and match colors provided the order is for a pack of the most expensive color in the pack. So, for example, you could order a 3-pack of 24x24” 2.5” deep Walnut frames and ask us to send you 2 Walnut and 1 Maple frame. The items being substituted must not be more expensive than the ones they are replacing. You would do that by putting a note in the comments field at the end of checkout about the exact mix of colors/finishes in your pack.

If the canvas is not snug in the frame and you need help centering the canvas in the frame, you can use thin strips of cardboard, say about 1-2” wide, as spacers. Put the strips on all 4 sides, between the canvas and the frame, to even out the spacing. Depending on the thickness of your cardboard, you may need to glue together a couple or three layers to get the spacing right. Once the canvas is snug, turn it over and place the brackets in the back and mark each hole with a pen. You can then make small pilot holes with a thin nail before driving the screws. Finally, make sure your canvas is square. You can confirm by comparing the diagonals.

Repair is pretty easy, if you have the right tools. You need a corner clamp and some wood glue. You can get those at home depot and on Amazon. A clamp costs about $10-$15. It’s good to have one around the studio in case of accidents. Here is a set of 4 on Amazon for about $18, ((https://a.co/d/1tj5xnN).). Just work the glue in to the open joint with your finger-tip, clamp, wipe clean excess glue and wait overnight. For larger sizes, you can further re-enforce the corners from the back with flat L-brackets. Alternatively, you can drive thin nails with small heads from the outside edges of the frame and then cover the pin holes with some wood filler.

If the canvases are a little bigger than the nominal size, you may still be able to salvage things. There are a couple of potential solutions. One involves making the frames a little bigger. The other, making the canvases a little smaller. If the fit is close, you may be able to sand down the frame down a bit right at the problem spot to make more room. Alternatively, if the paintings have bulges in the corners where the canvas is folded and tucked, you can try to hammer the bulges down to make them flatter. If that doesn’t work, you can cut open the folds and cut out some of the excess canvas. You can then glue the seam back up.

Check to see if there are bulges in the back of the canvas where the fabric is folded and tucked in the corners. You can cut open the folds and cut out some of the excess canvas. You can then glue or staple the seam back up.

Returns and exchanges are available within 30 days of the delivery date. Items must be in original condition. We do not accept partial returns/exchanges. No breaking up packs. The cost of the return label is deducted from your refund. The original shipping charge is not reimbursed. If we make a mistake, we will replace your item at no charge to you.

 

If you need to return or an exchange an item, please email us at info@CanvasPlace.com with your order number and details about the product you would like to return or exchange. We will respond quickly with instructions.

 

You should expect to receive your refund within four weeks of giving your package to the return shipper.